SHIPPING & RETURNS  

Imank.com 7 Day Exchange Policy

At imank.com we value customer satisfaction and understand that sometimes you may not be happy with the sizing of your clothing or shoes.  As such we offer a 7 day exchange policy if you are not happy with the fit.

The exchange policy is valid provided you email us as soon as possible and return your purchase in its original unworn condition, in its original box and with proof of purchase within 7 days of receipt of the goods; we will allow you to exchange it for something else.

Please note, that the cost of postage for returns/exchanges to our warehouse is to be organised and payed at your expense.  However, we will not charge you the postage cost (from our warehouse back to you) for your first replacement pair. 

Refunds

We hope that you’ll be happy with your purchases, however, we understand that sometimes goods may not look or feel exactly as you thought they would.

To return an item for a refund, simply return your purchase to us unworn, in its original condition and box within 7 days from the date of receipt.  Make sure you enclose the original receipt.

Refunds will be credited back to you via the method of payment you used to purchase the goods within 1-5 working days of receiving them.

A refund will not be processed if the goods returned do not conform to our return/exchange policy.

Return goods to:

imank.com, 1 Kendari Avenue, Balwyn North Victoria, 3104, AUSTRALIA.

When you return goods to us please use a reliable method of postage, as Imank.com is not responsible for any items you return that go missing or become damaged in transit.

You the customer are responsible for postage costs back to our warehouse when returning an item for exchange.

 You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $12AUD (for Australia & higher costs for international purchases) postage each time thereafter.

Logistics Of Exchanges

Please make your selection carefully as we can only exchange an item for the same style in a different size within 14 days of the invoice date, subject to availability.

If you need to exchange an item for a different size, simply e-mail enquiries@imank.com as soon as possible with the size you require so we can reserve it for you.

Exchanged items will only be dispatched when the incorrect size has been returned unworn, in its original condition and box within 7 days of purchase. Please also enclose the original receipt.